05 May You Ask, We Answer!
A few weeks ago we sent our backers a survey, including asking if they had any questions. We decided to answer them here, so everyone is well informed!
Some of you asked about the battery. These are the highlights:
– With normal usage, the battery will take you 17km (10.5 miles). We measured it at 18km/h average and flat surface. If you’re asking the maximum of Linky (30km/h, 160kg, 10% or more uphill), you’ll still be able to ride over 7-10km.
– Whether or not you want a spare battery is up to you. It’s easily replaceable, so you could decide to bring a spare battery along.
– If the battery dies when you’re on the road, you can still use Linky as a push board. The resistance of the motor is almost non-existent.
Breakdowns & warranties
Linky is undergoing some thorough tests to make sure you get a safe, sturdy and reliable board, but this is how we help you riding Linky year after year.
– Linky comes with a spare belt and two spare wheels, to make sure you’ll have it once the first set wears out.
– Much of the normal maintenance you can do yourself. We will provide a step-by-step manual.
– If something is off, you will have a 2 year manufacturer’s warrantee and excellent customer service that will take care of everything.
– When you have an issue, you can refer to the website or go straight to one of our distributors around the world. We are currently working on this infrastructure and we will keep you updated about that!
Some of you have concerns about riding Linky in the rain. No need! 😉
– Linky is officially classified as ‘IP65’ which means that ‘water splashing from any direction shall have no harmful effect’. In other words: don’t take Linky for a swim in the pool, but riding in the rain and through puddles will have no influence, other than maybe making it a bit dirty 😉
– But don’t just take our word for it! Have a look at this video, made by Moko, who took Linky for a rainy ride (starting at 2.29s).
Some lucky birds among you live in an eternal summer spot and were wondering if Linky will survive being stored in the heat, for example in the back of a car. That will be no problem – the only thing you may notice is that charging will be slower in order to protect the battery from overheating. In other words: no need to move to a colder city! 😉
We hope you understand we can’t go into every individual questions here, but if you have any questions left, just reach out to us via social media.
Till next time!
The Linky Team
CyrusPosted at 12:18h, 10 May
Can it go on grass??
PaoloPosted at 21:07h, 10 May
Hi, it can do some soft off-road but in general linky is designed for normal roads. No worries if they are a bumpy.
Steven SullivanPosted at 20:43h, 10 May
What are the battery specs? Can I take it on a plane?
PaoloPosted at 21:08h, 10 May
Hi Steven, the battery energy is lower than 160wh so yes you can bring it on the cabin. We designed a swappable battery so you can easily disassemble it and it won’t be an electric vehicle anymore.
kevin bobPosted at 01:56h, 17 May
what is the price
Matthew ChungPosted at 13:41h, 03 March
Got my linky board and been using it for about a week now, and I find that when I’m riding it, the motor just locks up and flings me off the board. Is there something wrong with the motor or is there another issue?
NafiPosted at 02:33h, 28 May
When will the extra batteries e available for longer trips, they are out of stock. And also, when will the bamboo version be available on sale again?
YOAV AshkenaziPosted at 01:15h, 14 June
Hii my linky stopped working what I need to do ? It’s a new one !! I got it before one month!! Pls help me , thx
Katie FerreriPosted at 17:52h, 18 May
Hi, I sent in my remote to be fixed a while ago and after it being returned to me, it hasn’t been able to connect to the app. Why is that?